First Call’s Water Damage SOP: What Happens From the Moment You Call
When water damage strikes, every minute matters. At First Call, we don’t just respond, we follow a proven, professional Standard Operating Procedure (SOP) designed to protect your property, reduce long-term damage, and get you back to normal as quickly as possible.
This guide walks you through exactly what happens from the moment you call us for a water damage emergency, so you know what to expect and why our process matters.
Step 1: The Emergency Call – Rapid Assessment
The process starts the moment you contact First Call. During your call, our team gathers critical information:
- Source of the water (burst pipe, appliance leak, weather, etc.)
- When the damage started (if known)
- Areas affected
- Safety concerns (electricity, sewage, structural issues)
This allows us to determine urgency, dispatch the right equipment, and prepare our crew before they arrive.
Why this matters: Preparation saves time, and time saves materials.
Step 2: On-Site Safety & Damage Evaluation
Once on-site, safety comes first. Our technicians:
- Check for electrical hazards
- Identify contaminated water (clean, gray, or black)
- Assess structural integrity
- Secure the affected area if needed
We then perform a full moisture inspection, including areas you can’t see. Behind walls, under flooring, and inside cabinetry.
Why this matters: Hidden moisture is the #1 cause of mold and secondary damage.
Step 3: Water Extraction & Source Control
Before drying begins, we stop the problem at its source.
Our SOP includes:
- Shutting off or isolating the water source (when applicable)
- Immediate high-powered water extraction
- Removal of standing water from all affected areas
The faster water is removed, the less damage it can cause.
Step 4: Professional Drying & Dehumidification
Drying a property properly is not the same as “putting out a few fans.”
First Call uses:
- Commercial air movers
- Professional-grade dehumidifiers
- Strategic equipment placement based on moisture readings
We follow industry drying standards to ensure materials dry evenly and thoroughly.
Why this matters: Improper drying can lead to warped floors, damaged drywall, and mold growth.
Step 5: Daily Monitoring & Documentation
Water damage restoration is a process, not a one-day event.
Our team:
- Monitors moisture levels daily
- Adjusts equipment as conditions change
- Documents readings, progress, and drying results
This documentation protects property owners and is often essential for insurance claims.
Step 6: Final Drying Confirmation & Next Steps
Once target moisture levels are achieved:
- Equipment is removed
- A final inspection is completed
- We review next steps with the property owner or manager
If repairs, cleaning, or additional services are needed, we help guide you through that process without pressure.
Emergency Response vs Preventative Protection
While emergencies are unavoidable, many water losses are preventable.
First Call also provides non-emergency services such as:
- Routine inspections
- Drain and dryer vent cleaning
- Carpet and floor maintenance
- Odor and moisture control
Preventative care reduces the risk of future emergencies and costly repairs.
When Water Damage Happens, Call First Call
Whether it’s a burst pipe at midnight or a slow leak discovered too late, First Call is available 24/7 with trained professionals and a proven SOP.
Fast response. Clear communication. Professional results.
If you’re facing water damage or want to reduce your risk before an emergency happens, contact First Call today.
